Effective Date: TBA
Thistlegorm Forensic is committed to protecting the privacy, confidentiality and personal data of users of Thistlegorm SupportX.
This Privacy Policy explains how personal data and other information may be collected, used, processed, stored, disclosed and protected when you register for, access or use Thistlegorm SupportX.
By registering for or using Thistlegorm SupportX, you acknowledge that your information will be handled in accordance with this Privacy Policy and applicable laws and regulations.
1. Information We Collect
We may collect information when you register for an account, subscribe to Thistlegorm SupportX, submit an inquiry, upload documents, communicate with us or otherwise use the platform.
1.1 Personal and Account Information
We may collect information including:
1.2 Inquiry and Case-Related Information
When using Thistlegorm SupportX, members may provide information relating to cases, claims, investigations or other professional matters, including:
Such materials may contain personal data relating to the member, clients, claimants, insured persons, witnesses, opposing parties, employees or other third parties.
1.3 Sensitive Personal Data
Information submitted through Thistlegorm SupportX may, depending on the nature of a case or claim, contain sensitive personal data.
This may include information relating to matters such as:
Members are responsible for ensuring that they have the necessary authority, lawful basis or permission to provide personal data and documents to Thistlegorm Forensic through the platform.
1.4 Technical Information
We may automatically collect certain technical information, including:
2. How We Use Your Information
We may process information for purposes including:
Information submitted for a particular inquiry will generally be used for the purpose of reviewing, responding to and administering that inquiry and any related professional engagement.
3. Confidentiality of Member Information
Thistlegorm SupportX is a private member platform. Member profiles, inquiries, uploaded documents and communications are not publicly accessible.
Information may be accessed by authorised Thistlegorm Forensic personnel where reasonably required to:
Access will be limited where reasonably practicable to personnel who require the information for legitimate business or professional purposes.
4. Information Relating to Third Parties
Members may upload documents containing personal data belonging to third parties.
By submitting such information through Thistlegorm SupportX, the member represents that they are authorised to provide the information to Thistlegorm Forensic or otherwise have an appropriate lawful basis for doing so.
Members should avoid submitting personal data that is unnecessary for the purpose of the inquiry.
Where appropriate, members are encouraged to redact information that is not relevant to the forensic issue being submitted for review.
5. Payments
Subscription payments and purchases of additional credits may be processed through third-party payment service providers, including Stripe.
Thistlegorm Forensic may receive and retain information relating to:
Credit and debit card information may be collected and processed directly by the relevant payment service provider.
Thistlegorm Forensic does not intend to independently store complete payment card details where those details are processed directly by the payment service provider.
6. Sharing and Disclosure of Information
Thistlegorm Forensic does not sell or rent members' personal data.
Information may be disclosed where reasonably necessary to:
Where external service providers process information on our behalf, reasonable steps will be taken to require appropriate confidentiality and data protection measures.
7. International Processing and Data Transfers
Some technology, hosting, payment, cloud or other service providers used in connection with Thistlegorm SupportX may process or store information outside Malaysia.
Where personal data is transferred or processed internationally, Thistlegorm Forensic will take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements.
8. Data Security
Thistlegorm Forensic will take reasonable technical and organisational measures to protect information against:
Security measures may include:
Members are responsible for maintaining the confidentiality of their own login credentials and should notify Thistlegorm Forensic promptly if they believe their account has been compromised.
No electronic platform or method of transmission can guarantee absolute security. Members acknowledge the inherent risks associated with electronic storage and communication.
9. Cookies and Technical Analytics
Thistlegorm SupportX may use cookies or similar technologies for purposes including:
Certain cookies may be necessary for the proper functioning of the member portal.
Users may control certain cookie settings through their browser, although disabling necessary cookies may affect the functionality of Thistlegorm SupportX.
10. Data Retention
Personal data, inquiries, documents, communications and account information will be retained for as long as reasonably necessary for purposes including:
Information that is no longer reasonably required will be deleted, anonymised or securely disposed of where appropriate, subject to applicable legal and professional requirements.
11. Your Rights
Subject to applicable law and any relevant exceptions, you may have rights in relation to your personal data, including the right to:
Certain requests may be subject to legal, regulatory, professional, evidential or record-retention requirements.
Requests relating to personal data may be submitted to support@thistlegormforensic.com
12. Account Closure and Cancellation
Cancellation of a Thistlegorm SupportX subscription does not necessarily result in immediate deletion of all information associated with the account.
Thistlegorm Forensic may retain information where reasonably necessary for:
Members may contact Thistlegorm Forensic regarding requests relating to personal data following cancellation.
13. Third-Party Services and Links
Thistlegorm SupportX may integrate with or contain links to third-party platforms or services.
Such third parties may maintain their own privacy policies and data processing practices.
Thistlegorm Forensic is not responsible for the independent privacy practices of third-party websites or services that are outside our control.
Members should review the relevant third-party privacy policies where appropriate.
14. Professional and Legal Obligations
Nothing in this Privacy Policy requires Thistlegorm Forensic to delete, disclose or otherwise process information in a manner that would conflict with:
15. Changes to This Privacy Policy
Thistlegorm Forensic may update this Privacy Policy from time to time to reflect changes in:
Any updated version will be published with a revised effective date.
Continued use of Thistlegorm SupportX following an update will be subject to the revised Privacy Policy.
16. Contact Us
For questions regarding this Privacy Policy, the handling of your personal data or your rights in relation to personal data, please contact Thistlegorm Forensic at support@thistlegormforensic.com